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Frequently

Asked

Questions

WHAT IS ZELLE®?

Zelle is a fast, safe and easy mode to send coin directly betwixt almost whatever bank accounts in the U.S., typically within minutesone. With just an email address or U.S. mobile phone number, you can send money to people you lot trust, regardless of where they bank2.

WHO CAN I SEND Coin TO WITHZELLE?

Yous tin transport money to friends, family and others you trust2. Since coin is sent directly from your bank account to another person's bank account within minutes1, it'southward of import to only send money to people you trust, and e'er ensure you've used the correct email address or U.S. mobile number.

HOW Practice I UtilizeZELLE?

You can send, request, or receive money withZelle. To go started, log into your online banking or mobile app and select "Ship Money with Zelle®". Enter your email accost or U.South. mobile phone number, receive a erstwhile verification code, enter it, accept terms and conditions, and you lot're ready to starting time sending and receiving withZelle. To send money usingZelle, simply select someone from your mobile device's contacts (or add together a trusted recipient's email accost or U.S. mobile phone number), add the amount you lot'd like to transport and an optional note, review, and so hit "Send." In virtually cases, the money is available to your recipient in minutes1. To request money usingZelle, choose "Request," select the individual(southward) from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit "Request"iii. To receive money, just share your enrolled email accost or U.S. mobile telephone number with a friend and enquire them to transport yous money withZelle.

SOMEONE SENT ME MONEY WITHZELLE, HOW DO I RECEIVE IT?

If you accept already enrolled withZelle, yous do not need to take any further action. The money will move directly into your banking concern account, typically within minutes1. If you have non still enrolled withZelle, follow these steps:

  1. Click on the link provided in the payment notification you received via email or text bulletin.
  2. Select your financial institution.
  3. Follow the instructions provided on the folio to enroll and receive your payment. Pay attention to the e-mail address or U.S. mobile number where you received the payment notification - you should enroll withZelle using that e-mail address or U.S. mobile number to ensure y'all receive your coin.

WHAT TYPES OF PAYMENTS CAN I Brand WITHZELLE?

Zelle is a slap-up way to transport money to family, friends, and people you lot are familiar with such as your personal trainer, babysitter or neighbor2. Since money is sent directly from your bank account to another person's banking concern account within minutesone,Zelle should only be used to send money to friends, family and others you trust. Neither The Milford Bank nor Zelle offer a protection program for whatever authorized payments made withZelle – for example, if y'all do non receive the particular you paid for or the item is non as described or as y'all expected.

HOW Practice I Become STARTED?

It'south easy –Zelle is already available within your mobile banking app and online banking! Check our app or sign-in online and follow a few simple steps to enroll withZelle today.

WHAT IF I WANT TO SEND Coin TO SOMEONE WHOSE BANK DOESN'T OFFERZELLE?

You tin can find a full list of participating banks and credit unions live withZelle here. If your recipient's financial establishment isn't on the list, don't worry! The list of participating financial institutions is always growing, and your recipient tin nonetheless useZelle past downloading theZelle app for Android and iOS. To enroll with theZelle app, your recipient volition enter their basic contact data, an electronic mail address and U.S. mobile number, and a Visa® or Mastercard® debit carte with a U.S. based account (does not include U.S. territories).Zelle does not accept debit cards associated with international deposit accounts or any credit cards.

HOW DOESZELLE WORK?

When you lot enroll withZelle through your online banking business relationship or mobile app, your proper noun, the name of your financial institution, and the email accost or U.Due south. mobile number you enrolled is shared withZelle (no sensitive account details are shared). When someone sends money to your enrolled email address or U.S. mobile number,Zelle looks up the email address or mobile number in its "directory" and notifies your financial establishment of the incoming payment. Your financial establishment then directs the payment into your bank account, all while keeping your sensitive account details private.

CAN I UtilizeZELLE INTERNATIONALLY?

In order to utilizeZelle, the sender and recipient'south bank accounts must be based in the U.S.

CAN I CANCEL A PAYMENT?

Y'all can only cancel a payment if the person you sent money to hasn't yet enrolled withZelle. To check whether the payment is notwithstanding pending because the recipient hasn't however enrolled, you tin can get to your activeness folio, choose the payment you desire to cancel, and so select "Abolish This Payment." If the person you sent money to has already enrolled withZelle, the coin is sent direct to their banking concern account and cannot be canceled. This is why it'due south important to merely transport money to people you trust, and always ensure you've used the right email accost or U.S. mobile number when sending money. If y'all sent money to the wrong person, we recommend contacting the recipient and requesting the coin dorsum. If y'all aren't able to go your money back, delight contact your financial institution'southward customer service.

HOW LONG DOES Information technology Accept TO RECEIVE MONEY WITHZELLE?

Coin sent withZelle is typically available to an enrolled recipient within minutesone. If you send coin to someone who isn't enrolled withZelle, they will receive a notification prompting them to enroll. Later enrollment, the money volition motility directly to your recipient's account, typically inside minutes1. If your payment is pending, we recommend confirming that the person you sent coin to has enrolled withZelle and that you entered the correct email accost or U.S. mobile telephone number. If you lot're waiting to receive money, yous should bank check to see if yous've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the right email address or U.South. mobile phone number. Still having trouble? Please contact your financial institution's customer service.

Volition THE PERSON I Ship Money TO Exist NOTIFIED?

Yes! They will receive a notification via electronic mail or text message.

IS MY INFORMATION SECURE?

Keeping your money and information safe is a acme priority. When you employZelle within our mobile app or online cyberbanking, your information is protected with the same applied science we utilise to proceed your bank account safety.

I'Thou UNSURE Near USINGZELLE TO PAY SOMEONE I DON'T KNOW. WHAT SHOULD I Exercise?

If you don't know the person, or aren't sure you will become what y'all paid for (for example, items bought from an online bidding or sales site), yous should not utiliseZelle for these types of transactions. These transactions are potentially high risk (merely like sending cash to a person you don't know is high risk). Neither The Milford Bank nor Zelle for whatsoever authorized payments made withZelle – for case, if you lot do not receive the item you paid for or the item is not every bit described or as you expected.

WHAT IF I Become AN Fault MESSAGE WHEN I Attempt TO ENROLL AN Electronic mail Address OR U.S. MOBILE NUMBER?

Your electronic mail address or U.S. mobile telephone number may already be enrolled withZelle at some other banking company or credit marriage. Call our client support team and inquire them to move your email address or U.S. mobile phone number to your financial institution so you can employ it forZelle. In one case client support moves your electronic mail address or U.South. mobile phone number, it will be connected to your banking company account and so y'all can start sending and receiving money withZelle through your financial establishment's mobile banking app and online cyberbanking. Delight call your financial institution'south customer service for assist.

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App store is a service mark of Apple Inc. Android, Google Play, and the Google Play logo are trademarks of Google Inc. Data charges may use. Check with your mobile phone carrier for details. Apple and the Apple tree logo are trademarks of Apple tree Inc, registered in the U.S. and other countries. Zelle and the Zelle related marks are wholly owned past Early Warning Services, LLC and are used herein under license.

1 Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle.

ii Must have a banking company account in the U.S. to use Zelle.

3 In guild to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already enrolled with Zelle.

four Mobile carrier fees may apply.